The goal of market/business research is either to gain information in order to develop or carry out a strategy. There is a vast number of methods to conduct market / business research (e.g. ABC-Analysis, Benchmarking, SWOT).
The goal of project management is to complete work with multiple priorities, complex and numerous tasks, deadlines, constant communication and limited resources. Project Management consists out of the main subjects: planning (define, plan), implementation (organize, control, close) and deliverables.
Whenever CRM or billing are the focus of a project, on top of project management decisions about soft-/hardware and business process changes have to be made. CRM and billing can be considered as the "heart" of any company since these are tools to manage the customer and generate invoices.
Use our experience..... LOOK BOTH WAYS!

© Crossbrain® 2001-2004 Disclaimer Impressum